MacinDoc
Aug 26, 11:40 PM
I just called Apple support, I was on hold for over 20 minutes, then I was disconnected. No wonder people are unhappy :mad: :( :confused:
I mentioned this on the battery recall forum, so ignore this post if you've already read it, but I think it may help explain why this sort of thing is happening.
I know it's frustrating to wait to speak to a customer services rep when there's a potential problem with your Mac, but before complaining that Apple has a problem with customer service, let's look at things objectively.
Let's say that Apple sells approximately 12,000 computers per day (a realistic estimate, based on their most recent financial statement). If 1 in 10 customers needs to speak with a customer services rep (this estimate is high, I think, but sometimes more than one consulation is required, so I will be generous with this number), and if a rep can deal with 10 problems per day (a very conservative estimate), then Apple could theoretically provide for all of its computer-related customer service needs with a total of 120 computer-oriented customer support staff (I am excluding iPod customer support staff from this discussion). Now, that number sounds really low, so let's multiply it by 10, for a total of 1200 customer support staff (this would mean that each would normally only have to deal with one customer per day). I understand that 1.8 million batteries were recalled, and this would mean that each customer support rep would have to deal with 1500 recalled batteries. Does anyone think that this can be done, along with all the other usual customer service needs, in a day, a week, or even a month? Apple is going to have to divert staff from other areas to deal with this problem. Remember, the number of batteries recalled is greater than the number of computers Apple ships in a quarter!
I mentioned this on the battery recall forum, so ignore this post if you've already read it, but I think it may help explain why this sort of thing is happening.
I know it's frustrating to wait to speak to a customer services rep when there's a potential problem with your Mac, but before complaining that Apple has a problem with customer service, let's look at things objectively.
Let's say that Apple sells approximately 12,000 computers per day (a realistic estimate, based on their most recent financial statement). If 1 in 10 customers needs to speak with a customer services rep (this estimate is high, I think, but sometimes more than one consulation is required, so I will be generous with this number), and if a rep can deal with 10 problems per day (a very conservative estimate), then Apple could theoretically provide for all of its computer-related customer service needs with a total of 120 computer-oriented customer support staff (I am excluding iPod customer support staff from this discussion). Now, that number sounds really low, so let's multiply it by 10, for a total of 1200 customer support staff (this would mean that each would normally only have to deal with one customer per day). I understand that 1.8 million batteries were recalled, and this would mean that each customer support rep would have to deal with 1500 recalled batteries. Does anyone think that this can be done, along with all the other usual customer service needs, in a day, a week, or even a month? Apple is going to have to divert staff from other areas to deal with this problem. Remember, the number of batteries recalled is greater than the number of computers Apple ships in a quarter!
RedTomato
Aug 11, 09:31 PM
Apple won't put GPS in unless they can create a whole new 'Apple' interface for it.
I'm no GPS expert, but I'm not sure how they could do that with a simple candybar phone. It would need to be some sort of smartphone / pocketPC thing.
I'm no GPS expert, but I'm not sure how they could do that with a simple candybar phone. It would need to be some sort of smartphone / pocketPC thing.
logandzwon
Apr 25, 03:13 PM
I love how Media and most everyone was asleep about this known issue, until just recently, and now it is some kind of emergency.
I am not an Apple apologist by any means, but it is NOT their fault if people are not securely backing up, their personal and private data.
Apple's only fault (IMHO) is not encrypting the location logfile on the phone, or the system with regards to backups. Regardless, security of data is the end user's responsibility, not the manufacturer of their computer or software.
See, I have a very different opinion.
Apple has an image of things just working. Apple actively promotes this image. The image is includes the idea that people don't have to worry about the details, like security of their devices. Even for backups, Apple makes it so all you need to have full backups is plug in an $50 usb drive.
That said, looking at the iPhone the way it is intended to be used, it's an accessory of your computer. A mobile remote with limited access to the "main" computer. If we except that view point, then;
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I am not an Apple apologist by any means, but it is NOT their fault if people are not securely backing up, their personal and private data.
Apple's only fault (IMHO) is not encrypting the location logfile on the phone, or the system with regards to backups. Regardless, security of data is the end user's responsibility, not the manufacturer of their computer or software.
See, I have a very different opinion.
Apple has an image of things just working. Apple actively promotes this image. The image is includes the idea that people don't have to worry about the details, like security of their devices. Even for backups, Apple makes it so all you need to have full backups is plug in an $50 usb drive.
That said, looking at the iPhone the way it is intended to be used, it's an accessory of your computer. A mobile remote with limited access to the "main" computer. If we except that view point, then;
shawnce
Nov 28, 06:52 PM
Many years ago a media levy was passed in the United States that applies a "tax" to "consumer digital audio" media (CD-R blanks, DAT, etc.) with the proceeds going to music industry/artists. The justification was to offset losses due to illegal copying of music in digital form (generational loseless copies). This to date hasn't been expanded to include devices like the iPod (at least I don't recall that taking place).
This appears to be an attempt to expand that levy...
Note in Canada they have a similar levy that "taxes" all digital media that could store audio (not just "consumer digital audio" media) but IIRC it fell short of being applied to the iPod as well. Also many many other countries have similar laws.
In my opinion these types of levies should never have been enacted into law... they presume customers will engage in criminal activity and punish them before hand. :(
To bad the wrong precedent was set...
This appears to be an attempt to expand that levy...
Note in Canada they have a similar levy that "taxes" all digital media that could store audio (not just "consumer digital audio" media) but IIRC it fell short of being applied to the iPod as well. Also many many other countries have similar laws.
In my opinion these types of levies should never have been enacted into law... they presume customers will engage in criminal activity and punish them before hand. :(
To bad the wrong precedent was set...
seany916
Aug 27, 10:30 AM
Hecubus Pro,
I was distraught, and, as a huge gamer (not fat, just a video game fan )
That was funny! :D :p
I was distraught, and, as a huge gamer (not fat, just a video game fan )
That was funny! :D :p
Soba
Jul 28, 01:02 PM
you can't make a statement like that. that's like saying "i hate general electric air conditioners." what the heck? all CPU's (and air conditioners) do the same thing.
I'm not sure if this was intended as some kind of throwaway comment or not, but this is not even remotely true.
The original poster said he hated the P4, and honestly, the P4 was a lousy chip design from day 1. The original Pentium 4 chips released about 5 1/2 years ago were outperformed in some instances by an original Pentium chip running at 166MHz. The Pentium 4 was an awful architecture in many respects that simply could not be cleaned up enough to be viable; that would be why Intel abandoned it and based its current designs on the Pentium Pro's core (which was really a very decent server chip in the nineties).
When Apple announced last year they were going with Intel, a lot of people agreed it was a good choice based on the current state of the PowerPC architecture and based on Intel's planned chip designs. Personally, I was a bit unsure at the time, but was optimistic about the switch and figured we could scarcely do much worse than sticking with the G5, which was languishing. Turning back the clock a bit, if instead of releasing the G5, Apple had announced a switch to Intel in I would have thought they were crazy. Intel's chips were awful at that time and there wasn't much of a light at the end of the tunnel, either.
CPUs can be very, very different even if the overall system architecture is similar. And I side with the original poster. The P4 was a dog, and thankfully it is about to be buried forever.
I'm not sure if this was intended as some kind of throwaway comment or not, but this is not even remotely true.
The original poster said he hated the P4, and honestly, the P4 was a lousy chip design from day 1. The original Pentium 4 chips released about 5 1/2 years ago were outperformed in some instances by an original Pentium chip running at 166MHz. The Pentium 4 was an awful architecture in many respects that simply could not be cleaned up enough to be viable; that would be why Intel abandoned it and based its current designs on the Pentium Pro's core (which was really a very decent server chip in the nineties).
When Apple announced last year they were going with Intel, a lot of people agreed it was a good choice based on the current state of the PowerPC architecture and based on Intel's planned chip designs. Personally, I was a bit unsure at the time, but was optimistic about the switch and figured we could scarcely do much worse than sticking with the G5, which was languishing. Turning back the clock a bit, if instead of releasing the G5, Apple had announced a switch to Intel in I would have thought they were crazy. Intel's chips were awful at that time and there wasn't much of a light at the end of the tunnel, either.
CPUs can be very, very different even if the overall system architecture is similar. And I side with the original poster. The P4 was a dog, and thankfully it is about to be buried forever.
NoSmokingBandit
Aug 22, 08:57 AM
The psp doesnt have good enough controls to play a game that requires tons of precision. Making it portable just wasnt a good choice, leave that for NFS and Burnout.
Stridder44
Jul 14, 03:52 PM
1) This is all rumour and speculation...
2) At the price that OEMs charge for memory, less RAM is better. We can fill it with whatever we pick.
I used to side with the people complaining about not having enough standard RAM but not after reading that. You get a gold star.
2) At the price that OEMs charge for memory, less RAM is better. We can fill it with whatever we pick.
I used to side with the people complaining about not having enough standard RAM but not after reading that. You get a gold star.
Barabas
Jul 20, 09:21 AM
Why don't they just call it: Big Mac.
jdminpdx
Apr 8, 01:31 AM
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)
I was at BB yesterday and inquired about buying one. They has them but the manager wouldn't sell me one. He refuses to tell me why and I was told that he was instructed to hault sales temporarily. Hmmm
I was at BB yesterday and inquired about buying one. They has them but the manager wouldn't sell me one. He refuses to tell me why and I was told that he was instructed to hault sales temporarily. Hmmm
shartypants
Mar 25, 10:51 PM
Look forward to seeing what additional features where added since the last developer release.
Dagless
Sep 13, 01:02 PM
Forget 3 monitors - 8 CORES. Lordy.
The move to intel was the best decision Apple made. Or just one of the very good ones.
The move to intel was the best decision Apple made. Or just one of the very good ones.
Lord Appleseed
Apr 7, 11:19 PM
When you are as HUGE as best buy, and you are selling a product as huge as the iPad, it makes sense to create a demand. People do this all the time. You can't get it now, so the second it becomes available to you, you buy it in fear that you might have to wait another month. This happens all the time with a lot of products.
That makes not much sense to me, for I as customer would just go to the next Store/Retailer/Whatever that might have an iPad. Best Buy isn't the only one out there.
But maybe I just can't see the greater idea behind this so called "strategy".
That makes not much sense to me, for I as customer would just go to the next Store/Retailer/Whatever that might have an iPad. Best Buy isn't the only one out there.
But maybe I just can't see the greater idea behind this so called "strategy".
thisisahughes
Apr 6, 04:26 PM
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Mobile/8G4)
I don't really watch television at all, so I was just wondering if there are many commercials for tablets besides the iPad?
I can't recall ever seeing a Xoom commercial even in passing, although I have seen an iPad commercial.
I see the same Xoom commercial 100 times a day.
I don't really watch television at all, so I was just wondering if there are many commercials for tablets besides the iPad?
I can't recall ever seeing a Xoom commercial even in passing, although I have seen an iPad commercial.
I see the same Xoom commercial 100 times a day.
j_maddison
Sep 19, 05:22 AM
In Macbook/Pro are updating in Novemeber...It means Apple is 3 months behind all laptop manufactures...
I seriously doubt that Apple will let that happen, but then again, they are apple, they think differently!
Yep they do think 'differently', sadly it backfires on them occasionally. They already have the label of being a company that sells expensive/ overpriced hardware. Now they're risking developing a reputation for outdated hardware. Clever marketing there Apple :rolleyes:
I seriously doubt that Apple will let that happen, but then again, they are apple, they think differently!
Yep they do think 'differently', sadly it backfires on them occasionally. They already have the label of being a company that sells expensive/ overpriced hardware. Now they're risking developing a reputation for outdated hardware. Clever marketing there Apple :rolleyes:
rt_brained
Aug 11, 07:55 PM
Is Europe not a way bigger mobile phone market than the US anyway. I don't see why any technology company would alienate a huge sector of its market in this way. It will definitely be released in Europe too.
It will not be a flip phone, or a slide phone or any of those stupid ass gimmicky phones you use over there. It will be just a nano derivative I would say. It will be GSM, it will be quad band.
And coin-operated.
It will not be a flip phone, or a slide phone or any of those stupid ass gimmicky phones you use over there. It will be just a nano derivative I would say. It will be GSM, it will be quad band.
And coin-operated.
rjohnstone
Apr 25, 03:26 PM
This is RIDICULOUS! if you switch off location services your location is still being tracked by the mobile phone companies everytime your phone makes a connection with one of their masts, which happens everytime you move cell. Oh and this happens with every phone, otherwise they wouldn't work.
First, there is a difference between a carrier tracking you through external means and you phone's software doing it.
Second, the data is still collected even with locations services turned off.
First, there is a difference between a carrier tracking you through external means and you phone's software doing it.
Second, the data is still collected even with locations services turned off.
Mr. Retrofire
Apr 6, 07:54 PM
Let me be clear - FCS needs a robust blu-ray authoring feature.
Useless without error correcting reference hardware/software. No one has seen this reference hardware or drivers for it in the Apple environment. Only a few specialized companies use the expensive reference hardware for true BD-authoring. It is the same situation as on the Audio-CD market.
Btw, Sonys BluPrint 6 (http://www.sonycreativesoftware.com/bluprint) software costs 80.000 US$. And this is just the software. I do not think we will see similar features in FCP or FCS.
Useless without error correcting reference hardware/software. No one has seen this reference hardware or drivers for it in the Apple environment. Only a few specialized companies use the expensive reference hardware for true BD-authoring. It is the same situation as on the Audio-CD market.
Btw, Sonys BluPrint 6 (http://www.sonycreativesoftware.com/bluprint) software costs 80.000 US$. And this is just the software. I do not think we will see similar features in FCP or FCS.
Some_Big_Spoon
Aug 15, 05:11 PM
Well, we all knew that the G5 isn't a "bad" chip necessarily.. It's older tech, and I think, wasn't really meant for this kind of work (non-server applications).
Preaching to the choir am I?
I would have thought that the Final Cut Pro benchmark would have really blown away the G5 - not so much, right?
Awesome on FileMaker and I can't wait to see how this stuff runs Adobe PS Natively.
Preaching to the choir am I?
I would have thought that the Final Cut Pro benchmark would have really blown away the G5 - not so much, right?
Awesome on FileMaker and I can't wait to see how this stuff runs Adobe PS Natively.
patrick0brien
Jul 20, 04:05 PM
with 8 cores, the aps will show up two secs BEFORE you'll have clicked on the icon. :D
-Dave187
Tachyon processing WooHooo!
-Dave187
Tachyon processing WooHooo!
sanmiguel
Aug 12, 07:15 AM
fake obviously but it seems like a nice possibility....
http://www.youtube.com/watch?v=-5qGn7kIkMA
http://www.youtube.com/watch?v=-5qGn7kIkMA
mlrproducts
Aug 11, 10:20 AM
Hurry up and take my money Apple! Here is my wishlist, the first section is PLAUSIBLE:
1) Released for GSM sim cards (probable, maybe support for CDMA later on)
2) Bluetooth (well, I think this is a given)
3) Good integration with iCal, Mail, etc
Now what I WANT that might not happen:
4) Not tied to a service provider
5) Affordable LOL
6) Wifi built in
7) Modem support for dialup over GSM
8) Lightweight, small FF
1) Released for GSM sim cards (probable, maybe support for CDMA later on)
2) Bluetooth (well, I think this is a given)
3) Good integration with iCal, Mail, etc
Now what I WANT that might not happen:
4) Not tied to a service provider
5) Affordable LOL
6) Wifi built in
7) Modem support for dialup over GSM
8) Lightweight, small FF
mhagerman
Nov 29, 08:22 AM
maybe this was the real reason that MS made the Zune.. just so they could set the standard for future Universal deals. I don't see it doing anything else, other than squirting...
I don't think Universal realizes how many people don't pirate music. On the other hand, I don't think they understand how ridiculously easy it would be for everyone who actually pays for music to go download it illegally and then some. They will end up losing far more than they gain with this one if it's implicated.
I don't think Universal realizes how many people don't pirate music. On the other hand, I don't think they understand how ridiculously easy it would be for everyone who actually pays for music to go download it illegally and then some. They will end up losing far more than they gain with this one if it's implicated.
bibbz
Jun 9, 10:34 AM
I have a few quick questions for anybody that works at Radio Shack:
I plan on going into a Radio Shack store on Tuesday to look into Appraising my iPhone. Do I need the Original Box? I have the Accessories and the books that came with my iPhone, but don't have the box.
nope, just the phone :)
Also can I just get an Appraisal without having to agree to it? and
Does my phone have to be resorted to factory setting and my info wiped off if I'm just going in for an Appraisal?
yes, we log in and appraise it, then you can either agree or decline. just tell them you are wanting to know for the launch. It's after you say "ok sounds good" that we start the actual point of sale process. The phone doesnt have to be wiped, just no passcode.
If I decide to go along with the Appraisal and Pre Order an iPhone 4 does the store take my iPhone that day? Or do I keep it until I get the iPhone 4?
You will want to do the trade in when you pick the phone up. We havent got official word on the preorder process for the iphone 4 but if its like the evo, it will work like this...
You pay $50 and we give you a gift card for that ammout and a reservation. When you come in to pick up your (example) $199 phone we apply the $50 ngift card making it 149 you pay right then, then we do the trade in and take that ammount off the 149. :)
I was also wondering if it makes any difference in the appraisal if the phone is a Refurbished or not? My Girlfriends is a Refurbished one.
Refurbs trade in jsut the same as a new one. think about it like this... A refurb is a used phone, and you are trading in a used phone anyway. :)
Sorry for all the questions.
Thanks!!!
no worries bro, hope i could help! :)
I plan on going into a Radio Shack store on Tuesday to look into Appraising my iPhone. Do I need the Original Box? I have the Accessories and the books that came with my iPhone, but don't have the box.
nope, just the phone :)
Also can I just get an Appraisal without having to agree to it? and
Does my phone have to be resorted to factory setting and my info wiped off if I'm just going in for an Appraisal?
yes, we log in and appraise it, then you can either agree or decline. just tell them you are wanting to know for the launch. It's after you say "ok sounds good" that we start the actual point of sale process. The phone doesnt have to be wiped, just no passcode.
If I decide to go along with the Appraisal and Pre Order an iPhone 4 does the store take my iPhone that day? Or do I keep it until I get the iPhone 4?
You will want to do the trade in when you pick the phone up. We havent got official word on the preorder process for the iphone 4 but if its like the evo, it will work like this...
You pay $50 and we give you a gift card for that ammout and a reservation. When you come in to pick up your (example) $199 phone we apply the $50 ngift card making it 149 you pay right then, then we do the trade in and take that ammount off the 149. :)
I was also wondering if it makes any difference in the appraisal if the phone is a Refurbished or not? My Girlfriends is a Refurbished one.
Refurbs trade in jsut the same as a new one. think about it like this... A refurb is a used phone, and you are trading in a used phone anyway. :)
Sorry for all the questions.
Thanks!!!
no worries bro, hope i could help! :)
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